FREQUENT QUESTIONS

In case you would like us to pick you up from the airport using our transfer service, let us know and we will send you the relevant transport form. Should you need help to fill in the form, do not hesitate to contact us and we will be happy to assist you.

Our transfer service is a personalized service. Our driver will pick you up at arrivals at the airport, he will be carrying a sign with your name and and the company’s logo on it and he will drive you directly to (…) where you will be welcomed by our staff. This service is NOT available in Granada.

Check in time is 16:00 PM and check out is at 12:00 PM.

If you arrive before 16:00 and your room/flat is not ready for you to check in, please let us know in advance so that we can arrange for you to leave your luggage with our staff team while we get your accommodation ready.

Yes, of course you can. We offer you the option to check out later (at 14:00 PM) free of charge as long as you REQUEST this in advance and subject to AVAILABILITY of accommodation. We aim to satisfy our customers’ needs in the best possible way. If it was not possible to check out later, you will have the option to leave your luggage with us for however long you need to whenever this is possible.

Absolutely. The whole payment process by credit/debit card is carried out through an online banking system which guarantees that the transaction is completely safe. We accept MasterCard, Visa, American Express and Maestro.

In Livescape we respect your privacy and we will not reveal any of your personal data. You can find this information on the footer of every page in the Legal Notice section, where you can check the company’s registration and data, which comply with the LSSI – the Data Protection Act and Privacy and Confidentiality Commitment known as Ley Orgánica (Organic Law) 15/1999 from the 13th of December, Personal Data Protection Regulation (LOPD).

You can either phone us or email us.

Phone numbers:

For general enquiries: +34 952 000 560

For bookings: +34 663 865 860

Email addresses:

For general enquiries: info@mylivescape.com

For bookings: book@mylivescape.com

If you get lost or you are delayed, please get in touch with our customer service by phoning this number: +34 674 173 402.

If you have not received a confirmation email after making a booking, please get in touch with our Reservations Department by phoning this number: +34 663 865 860.

Due to reasons related to possible allergic reactions, pets are NOT allowed in our accommodations with the exception of service dogs as required by the Spanish legislation. In this case, an additional 65 € cleaning fee will be applied in order to sanitize the accommodation.

All of our accommodation are fully equipped with Wi-Fi. Some of our accommodation has 4G Internet service instead of ADSL due to the fact that its location does not allow for traditional Internet access. In these cases, the Internet service will have a data upload and download limit per month depending on the device you are using. This service is free of charge. You will only need to ask for the password at the time of check in.

Yes, we have a limited amount of cots, baby chairs and baby bathtubs which you must request IN ADVANCE. The price for the cot is 7 € per night, a baby chair and bathtub are included in the price if these are available.

Yes, but it is necessary to request this service in advance, and whether we are able to provide it will be subject to AVAILABILITY of beds at the time. The price for this service is 25 € per night.

We can provide parking spaces depending on the accommodation, please get in touch with our office by phoning this number: +34 952 000 560

Smoking is NOT allowed in any of Livescape accommodations.

We would recommend you to get in touch with the office to find out more about this, since every accommodation is different: +34 952 000 560.

You should contact the general office in order to claim lost or forgotten property by phoning this number: +34 952 000 560. Our staff team will pass through your complaint/ claim to the relevant department. Please get in touch with us by phoning the number +34 663 865 860 or sending an email to book@mylivescape.com indicating your name, surname leaving date and the accommodation you stayed at.

If you make a reservation by contacting us directly, we will be able to adapt our services to your needs as best as we can and to personalize this service.

Sometimes it is possible to check in earlier than check in time, although this will depend on room availability in the hotel and it cannot be guaranteed, since whether we can provide this option or not depends on the previous check out of your accommodation. However, if you would like to make sure that your room is ready for you as soon as you arrive, you can have your accommodation booked from the night before your arrival.

There are hair dryers available in all of our accommodations.

There are special packages available for guests who are celebrating a special occasion, which you will be able to request. We will personalize this service according to our guest’s needs.

©2022 LiveScape - marca registrada por Vanderlis Hospitality Management (Grupo Avantum) - Web diseñada por Avirato

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